Thursday, March 29, 2012

The long and winding road to ICT success in Kenya


While there is still money to be made out of information technology, many young techpreneurs are acting against the wishes of parents who would like them to follow the traditional routes, leading to a career in either medicine or law.

And the parents have a good reason: Less than 20 years ago, the only "techpreneurs" doing the rounds were the guys who knew how to set up modems, network computers, and repair motherboards, and that was not really lucrative in the long run.

Analysts and programmers were a rare phenomenon, and those who really knew the business end of a mouse were employed by the big IT companies to work on complex systems.

Most were database analysts and worked on systems so ancient that it would take the better part of 10 minutes to get the computer into a running state — and even then, there were huge databases, so loading them would take another 10 minutes.

There were a handful of websites then, mostly run by internet service providers (ISPs) and non-govermental organisations (NGOs). The government was yet to know what an e-mail is and was still paying obeisance to letters and telegrams.

Fast-forward to the 20oos, an era during which techpreneurs face the daunting task of making their ideas and software turn into more than food on the table.

The business of making money out of ICT is not as straightforward as sending an e-mail, hence many people cannot understand the fixation some have on information technology.

Technology has produced the largest number of business casualties in the world's history. The success rate is extremely low, but once gold is struck, it remains as solid for as long as one can keeps their senses on point, provided the socio-economic environment remains favourable.

So, why is technology, this much-talked-about thing, not taking us to nirvana? There are a number of reasons, and we will deal with them one by one:

Hype

The only things that can "out-hype" technology with varying certainty are babies, politics, terrorism, war, and entertainment. As expected, these too produce a large number of casualties.

Technology built around hype is the new order, with ideas that should work not really working, and those that should not work actually doing so. Hype is necessary in technology, but under specific terms.

For instance, hype is cool when a service achieves above and beyond its expectations for a significant number of quarters and actually becomes profitable. Is it easy? Not quite. Creating the service is not even Step 1, but just one variable among many.

Before getting down to building a software application, one needs to understand the value expected by the audience. That value is not possessed in one person's mind, but should be perceived by the audience, which should then determine the hype you deserve.

However, in many cases, the techpreneur and friends create the hype without ever delivering value. The highest online value creates relevance and longevity.

Look at it this way, e-mail adds value to companies and individuals because it has hastened communication and requires very little overhead. It is easy to use and generally available to everyone at low cost. The value generated vastly outweighs the overheads.

Now, if most techpreneurs would look at their work that way, there would be a huge reduction in the number of casualties. Unfortunately, a large following of today's world believes in the hype created on social media, which is proving to be an extremely bad mistake. Value is far greater than hype.

Cloning

A Brazilian journalist who was in Kenya to do a story on local technology made a comment that made me realise two things.

First, I was the wrong person to be talking to, and second, there are just too many clones around. She stated that since she had arrived here, everyone she had met was doing some form of mobile payment system or cash transfer system.

There is a lot of truth in those sentiments and if you look around, there are many payment systems in Kenya, all trying to either dethrone Safaricom's M-Pesa or complement it, and few people have met success, especially without the M-Pesa application programming interface (API).

The question became, what was everyone else doing? More importantly, how were they surviving?

A market, depending on its size, should only have as many players as those that can actually survive being there. Sadly, there are probably no more than 10 money payment providers making any money.

There are many more players in the market, which makes understanding what they do difficult. Worse is the attempt to clone existing Western technology to fit this market, in the form of services and apps, among other peripheries.

The type of service in this case is irrelevant, considering the one key factor that glaringly exists — practicality.

As I have been taught, and now preach, just because it works in the West does not mean it will work here. It may, but it would be within limited degrees of success.

For instance, the local version of the group buying model was very touch-and-go in the beginning, but chances of a success story were worse than slim. It simply did not make any economic sense and the model they were trying to replicate was actually facing stiff challenges.

To this day, the whole theory feels weak, it makes sense from a promotional sense, but to imagine that this would be a daily beat reminds me of the dotcom bubble.

That said, you have to admire Kenyans for their innovation. They have managed to modify the plan and are now having a much easier time becoming a solid business.

The question of whether this is long-term success or just a way of stemming the bleeding is yet to be seen.

But the short of it is simple, we need to build things relevant and practical for this market. Just because a company in London has made a billion pounds does not mean that if you copy them, it will work. Some markets just do not work that way.

Management

"You will not make money unless you are having fun," goes a popular quote. I agree. When you are doing something, liking it is not enough commitment. Loving it is.

It is not a choice. It is a fact. A common problem is when deals are reached between startups and existing multinationals.

While the techpreneur loves this, the multinational sees a cash cow. It is the dream deal when you get a huge multinational to call you a partner. It is the road to success. If they are big, you will be big.

Right before signing away the intellectual property rights and a soul or two, there are two questions that are rarely confronted; what is in it for me in the long term?

And second, who will manage what? They may seem like two simple harmless questions, but believe me, if it does not work out, those will be the two questions plaguing your mind more than anything else.

The first question basically designates your soul to the deal. The thesis of it being a good or bad deal is detailed here, and there are offers that will leave you worse off, probably in debt and with a tattered reputation.

Let us face it, the multinationals were there way before the social media craze and will be there long after, unless we have Enron-like stories hanging around.

The same multinationals will be your friend in good times, but you will be their scapegoat when things go wrong, whether or not it was your fault. It is business.

Hence the second question: Who manages what? In this case, very unlikely it is the techpreneur. Put yourself in the position of the multinational, investing the money and equipment.

You just cannot afford to lose. Techpreneurs are simply considered contract workers, doing something for the multinational under extremely harsh terms.

They become true partners when they make a lot of money for the multinationals. This approach has left a very bad taste in almost everyone's mouth.

The person with the idea may not necessarily make the best manager, but biased management does not work either. Neither does co-leadership, as we have learned from Research In Motion.

The solution? Find someone else, an external person, whose duty is to maintain the relationship between both parties and whose main focus is to the interest of the business and not to either parties.

The only other solution is to get absorbed by the multinational, sign over your intellectual property and, just like the monopoly game, Go Back To Start.

By KAHENYA KAMUNYU


Monday, March 26, 2012

M-PESA success fires up Safaricom

After registering phenomenal success with its money transfer service M-PESA, telecommunications provider Safaricom is now angling to play a major role in promoting financial inclusion in Kenya.

Safaricom Chief Executive Officer Bob Collymore says they are now looking to introduce innovative products in the insurance and banking sectors as they seek to empower communities.

While emphasising that their intention is not to compete with financial institutions, the CEO pointed out that their desire stemmed from the need to use technology to bring change in the lives of Kenyans.

"We are looking at introducing micro-insurance payments for as little as Sh10 because there aren't many mechanisms that allow you to do that," he said during an interview with K24.

The firm plans to ride on the back of the recent tariff review on M-PESA that allows customers to make transactions and payments from as low as Sh10 per month.

This move will enable Safaricom in collaboration with partners such as insurance companies and other micro-finance institutions to net more people in lower income groups who would otherwise not have access to their financial services.

These efforts, he pointed out, were being carried out with the blessings of the Central Bank of Kenya that has been at the forefront of championing the (financial) outreach program with the sole objective of bringing more financially excluded Kenyans into the formal system.

A financial access survey conducted in 2009 indicated that the number of people using formal and semi-formal financial services increased from 27 percent in 2006 to 41.9 percent in 2009 while that of people without access to formal banking services declined by about 5.3 percent to 32.7 percent during the same period.

It is projected that the numbers could currently be significantly positive given that a lot of progress has been achieved in the last three years.

In addition, Collymore declared that their vision is also gradually transform Kenya into a 'cash-less' economy.

"We want to make M-PESA bigger than cash," he stressed.

The company is celebrating five years since the introduction of the service which has continued to win dozens of international accolades and helped to put Kenya on the global map as an innovation hub.

Launched in March 2007, M-PESA has over 14.5 million subscribers who transfer an average of Sh56.3 billion per month. Since inception, the service has moved in excess of Sh1.46 trillion reinforcing Safaricom's tagline 'Lugha ya pesa ni M-PESA'.

Former Safaricom CEO Michael Joseph explained that M-PESA's success was unprecedented.

"M-PESA was borne out of our attempts to develop a mobile phone based microfinance solution for women's groups in rural Kenya," Joseph said of the innovation.

Initially, their target was to have a subscriber base of 300,000 over several years but as the uptake of the service, which was being fronted as a tool to build customer loyalty continued to increase, its potential to grow into something bigger became clear.

The service has evolved from being just a mobile money transfer service to an alternative mode of payment that offers convenience to customers and businesses alike.

"The partnership has been a win-win for us. M-PESA has eased the customer's needs in shopping and making any other monetary transactions. It has so far positioned Uchumi as a one-stop-shop because customers do not need to queue in banks and at ATM (Automated Teller Machines) points and neither do they have to combat with insecurity by carrying large amounts of cash," retail chain Uchumi Supermarkets boss Jonathan Ciano summed up the benefits.

Uchumi is the biggest M-PESA agent out of a total of 37,000 and was among the first to embrace the concept and has continued to reap big from the relationship with unconfirmed reports indicating that the chain earns about Sh3 million per months in commissions.

The telecommunications firm believes that the sky is the limit and it looks forward to M-PESA achieving even greater success and contributing more to the economy in Kenya and beyond.





We will spy on yours emails – Ndemo

The government has defended a proposal by the Communications Commission of Kenya (CCK) to monitor emails in the country.

Information and Communications Permanent Secretary Bitange Ndemo said the Internet tracking system will curb – hate speech in the country.

"It makes it imperative that we have spyware software which would assist in the fight against hate, spam mails and criminal activities worldwide. When you are beginning to see hate messages coming from the Diaspora that ends up creating problems… everyone would have to understand that we have to be careful as we approach the elections," Ndemo said.

On Wednesday, the CCK kicked off a storm when it sent letters to mobile operators demanding that they cooperate in the installation of the Network Early Warning Systems (NEWS) which is an Internet traffic monitoring equipment. The CCK said the new system would be operational by July this year.

Ndemo also said a new digital platform is to be introduced in the country in the next three weeks to help with TV digital migration.

"The same content you will find in analogue is the same content you will find in digital and it makes it impossible for migration because people do not see why they have to. We have new players coming in and we are urging the current broadcasters to bring in new content that will make it attractive for Kenyans to move to the new platform," he affirmed.

Ndemo was speaking while opening the first independent LG service centre which is in a bid to enhance customer after sales services.

According to LG president for Middle East and Africa James Park, the establishment of the centre is in line with the company's commitment to ease access to quality and guaranteed after-sales-service for their products in Kenya.

"We will not relent in our pursuit to become market leaders in customer service and we look forward to this service centre being a major point of reference for its quality service and consumer dedication. Our focus on customer service remains a top priority in our business pursuit," said Park.

Park also added the company will continue investing in innovation and other customer centric initiatives to meet the changing needs of the fast growing consumer base in the East and Central Africa region.


Protecting your computer and data

With all this talk of cyber terrorism and cyber crime, one has to consider how to protect oneself.

Cyber crime is one of the fastest growing crimes, with gangs like Anonymous and LulzSec lurking on the dark side of the Internet.

While they state that they have noble intentions, a hacker will not spare you on the basis of morality.

If they came to get something and are able to get it, they will not suddenly get an epiphany and stop.

However, nothing stops you from protecting yourself, and it is easier than most people think.

To begin, you first need to have the right security in place. The greatest weakness of any computer is the password system.

Many people have the bad habit of using simple and common passwords, or not changing the default password on their computer.

This makes it easy for a hacker to access your private data, and in many cases they do not even have to bother hacking since they can simply log in as you.

You need to have long passwords, incorporating numbers and special characters, with characters mixed in lower and upper case.

This is your first line of defence, and if you do not secure yourself properly here, then you might as well leave your computer on the street for anyone to access.

The other thing you need to do is to back up your data as often as possible so as to prevent loss in case your hardware is damaged or stolen.

To do this, you can use offline hard drives and disks or online back up services. But each of these options presents a number of problems.

The offline choice means that the disk has to be secured, physically and technologically; if it falls into the wrong hands, then all your efforts will be in vain.

A properly encrypted hard drive is the way to go. Encryption makes it as worthless as a brick to anyone without the key to unlock it (note that encrypting your hard drive is different from having a password on it).

Online, matters are slightly different. If the backup provider is not careful in protecting your data, you face that awkward possibility of getting hacked and losing your data.

As a rule of thumb, it is always better to have sensitive data backed up offline on encrypted hard drives.

Putting sensitive information online means that it could easily fall into the wrong hands.

Many social media users assume that they are perpetually safe under the cover of anonymity.

The reality is that your browser is probably tracking you through cookies and other bits of locative applications that can reveal who and where you are.

Unless you actually install a proper anonymiser or use a modern browser that allows you to be anonymous, it is very likely that you will be traced.

We are living in an age where being truly anonymous is becoming more and more difficult, and using pseudonyms will not guarantee anonymity.

For those using Windows, you need to install anti-virus applications and a firewall. They prevent trojans and worms from infecting your computer and opening it up to the world.

Firewalls are now a standard feature on all operating systems, be it Windows, Mac, or Linux. It should always be on and updated.

While Macs and Linux machines are immune to virus attacks, it does not mean that they are immune to hackers. However, a firewall will keep them out.

When you go online, the first line of defence is the firewall, followed by your anti-virus application.

If you have industry-tested software, you would be surprised at how far it can go to protect you.

Phishing is now becoming commonplace. You receive a fake communication that appears to be from a trusted source, asking for your credentials to update their records.

You blindly insert them, press send and the next thing you know, you have your data stolen, or your money withdrawn.

The simple rule here is this: No reputable company will ever ask for your password online or offline, your passwords belong to you.

If you receive a phishing message, mark it as spam to prevent more from coming to your inbox.

Never give your password to anyone; falling victim to a phishing attack is like handing your ATM card and PIN to a total stranger.

Even after taking these security measures, you still need to keep up with the trends. If you become careless, you are likely to pay a heavy price for it.

Assuming identities is nowadays easy and you could not only become a victim, but even expose others to the same problem.

Be smart with your technology and you will never have to worry about losing your data.


By KAHENYA KAMUNYU


We will not spy on Kenyans online, says internet watchdog

The telecommunications regulator has denied that it will spy on Kenyans' online activities with the monitoring system it is installing, as pressure from consumers mount.

Communications Commission of Kenya said the system is only meant to monitor hostile traffic on Kenya's cyber networks.

It also maintains that it is well within its mandate under the Information and Communications Act, CAP411 A, which deals with electronic transactions, to set it up.

"It is the role of the regulator to ensure that networks are secure. We want to promote e-commerce while protecting Kenyans who are using these cyber networks and infrastructure," the commission's acting director general Francis Wangusi told the Nation on Thursday.

The system is known as the Network Early Warning System.

"The system we are putting up does not have to read and disclose people's information," he said.

The commission added that it will sign a non-disclosure agreement, stipulating that information gathered will only be used to facilitate response to cyber incidents and shared only among concerned parties for transparency.

The regulator said it will, however, be the only custodian of the information gathered from the system.

Other countries that have implemented a similar system include Hungary, the United States and the United Kingdom. They justify putting up such systems on protection of critical government infrastructure.

"It will also make Kenya more attractive to new investment as investors will be sure that our ICT infrastructure is secured," said Mr Wangusi.

The move has already sparked a heated debate among internet users, with most citing privacy concerns and the risks that could come with having their emails and online activities monitored.

But the commission said it will only monitor traffic, and has no intention of "spying on the over 11 million active internet users.

''There is a thin line between privacy and security, but we have thought about how this can be anonymised, such that we do not see who it is that is online," said Dr Catherine Getao, Director, E-government.


By Lilian Nduati


Google appoints Kenya manager

Mr Joseph Mucheru has been appointed Google Kenya's country manager, completing reorganisation of the firm, which began at the height of a data poaching scandal.

Prior to his new appointment, he headed the conglomerate's operations in Sub-Saharan Africa.

His position as regional head has been filled by Google Israel's managing director, Mr Meir Brand. The new appointments will come into effect on April 1.

"I have decided to handle Kenya. The regional role was administratively heavy and I want to grow the Kenyan market," Mr Mucheru told Daily Nation in a telephone interview.

Mr Mucheru has been performing the duties of a country manager in an acting capacity since January when the former Kenya boss, Ms Olga Arara, left Google days after the internet firm launched investigations into the data poaching scandal.

A Kenyan online business directory, Mocality, accused Google in January of fraudulently accessing its database and using information to deceive clients into buying sites under the Getting Kenyan Businesses Online.

The changes are expected to inject confidence in the firm that had come under attack at a time when it is increasing activity in the region to bring more people online, now that there is availability of relatively cheaper and faster internet.

Ms Olga Arara was the first casualty of the scandal, and according to Mr Mucheru, the only employee to face the axe as a result Mocality saga.

"We have not retrenched any employees since Ms Arara left the company," he said.


By Nation Correspondent